We are currently looking for an exceptional Customer Service freelancer (*remote and working from home okay*) who is skilled in customer service administration/debt collection and can manage a database of over 1000 -2000 people. You must have good relational skill and well trained in the arts of communication, proficient in English language and has a computer base knowledge. Acting as a brand ambassador and deliver best-in-class customer/collection service in order to sustain influencer retention and enhance community growth
i. Liaise with clients either in person, by telephone, or correspondence to resolve outstanding queries and ii. establish agreed timescales for payment.
iii. Implement company collection management procedures in a professional and diplomatic manner, to iv. maximize recovery and minimize
Negotiate and agree to terms of payment with clients to recover payment in a timely manner.
Account Reconciliations and Analysis – ensure all vendor accounts are reconciled monthly to internal AP records, investigate and resolve account/invoice discrepancies and issues;
Retrieve funds from debtors on behalf of the company.